Low Voltage Cabling Terms

What is Low Voltage Cabling? People use lots of different terms; VDV (for Voice, Data, & Video), Data/Voice, Voice/Data, Low Voltage, Limited Energy, Teledata, Tel/Data, Datacom, Premises Cabling, but most call it “Structured Cabling” after the “TIA 568″ Standard. It’s the infrastructure for telephone and LAN connections in most commercial installations and even in some modern homes. It’s also used for fire alarms, building management, audio and video.

Here are some common cabling terms:

AWG (American Wire Gage): A standard method to measure wire. The numbering system works backwards, thicker/heavier wire has a lower the number. (Example; a 24AWG wire is thicker/heavier than a 26AWG wire)

Bandwidth: The range of frequencies used to describe the potential capacity of the device or system. The numerical value is expressed in Hz (Hertz) or Megahertz (MHz) and used for both copper and fiber.

CAT3: Cable has a maximum frequency range of 16 MHz. It was typically used for voice and low speed networks. (Rarely used anymore)

CAT5: Cable was used for networks and multi-line phone systems. It had a maximum frequency of 100 MHz and could transmit up to 10/100Mbps. Category 5 (CAT5) was defined in ANSI/TIA/EIA 568A, but is not used with ANSI/TIA/EIA 568B. (Rarely used anymore)

CAT5e: Cable is used for networks and multi-line phone systems. It has a maximum frequency of 100 MHz and can transmit up to 10/100/1000Mbps. Category 5 Enhanced (CAT5e) will work with ANSI/TIA/EIA 568A and ANSI/TIA/EIA 568B. (Most Common Cabling used today)

CAT6: Cable is used for networks and multi-line phone systems. It has a maximum frequency of 250 MHz and can transmit up to 10/100/1000Mbps. (quickly becoming the standard go to cabling)

CAT6A: Cable is used for networks, it has a maximum frequency of 500 MHz and can transmit up to 10/100/1000Mbps and 10Gbps. (used for stringent high bandwidth needs)

Coaxial: Cable contains a center core conductor, and a second conductor wrapped around it. The second conductor can be made from different types of braided conductors (typically au – gold, cu – copper, and al – aluminum) or a metal foil. The outer wire is typically the ground.

DB9 (RS-488): Connector is a 9-Pin serial connection used on most laptop and desktop computers, as well as token ring connections. DB connectors are gender specific (Male/Female), so when ordering or connecting any DB connector, make sure you have the correct gender on the cable.

DB15: Gender specific connector (Male/Female) with 15 pins used for connecting to Mac Monitors or PC Joysticks.

HD15 (VGA): Gender specific connector (Male/Female) with 15 pins (HD15/VGA) used for connecting PCs to PC Monitors.

DB25 (RS-232): connector is a 25-Pin connection used on most desktop computers to connect serial or parallel ports together. DB connectors are gender specific (Male/Female).

Half-Duplex: – In data communications, Duplex transmissions are bi-directional. Half-Duplex allows transmission in both directions, however only one at a time.

Full Duplex: In data communications, Duplex transmissions are bi-directional. Full-Duplex allows transmission in both directions at the same time. (Full-Duplex allows more information to be transferred)

Drain Wire: An uninsulated wire inside a shielded cable that runs the length of the cable and acts as a grounding point for the shield.

Ethernet: is a broadcast network where when one station transmits a message, all stations will “hear” the message, but only the addressed station will “open” the message. Ethernet has become a standard for LANs and has gone from 10Mbps to 1000Mbps over the last 20 years.

F-Connector: are used on coaxial cable, typically used with Cable TV, VCR’s, Security Systems, Satellite Systems and other Video applications. The most common cables used are RG58, RG59 and RG6. The connectors come either in a single or 2-piece set. They can either be crimped, soldered, or twisted on.

Fiber: Is a thin strand of glass or plastic optical fiber that transmits light impulses.

Frequency: Is the number of cycles or waves per second, expressed in Hertz, (Hz). In structured cabling the information carrying capacity (bandwidth) is measured in Hz.

Gender Changer: A small adapter that changes the gender of a connector.

Gigabit (Gb): The transmission speed of 1 billion bits of information. Transmission speeds are measured in bits per second, therefore a Gigabit is 1 billion bits of information per second. More commonly known as Gigabit, Gb, or 1000Mbps.

Hertz (Hz): A unit used in the measurement of frequency equal to one cycle per second. Frequency is generally measured in Kilohertz (KHz) or Megahertz (Mhz).

Ethernet Switch: Is a network device that is used as a central location in a wired LAN. The Ethernet Switch controls, manages, and directs information through the segment of the network connected to it.

IEEE: (Institute of Electrical and Electronics Engineers): Has set most of the LAN standards through the 802 series.

Impedance: Is a measure of the total opposition to current flow in an alternating current circuit, made up of two components. With higher speed and bandwidth networks, the impedance of the cable plant as a whole, can affect the networks performance.

Impact Tool: Have a spring-loaded head that when used will punch down on the conductor and into a 66/110 block.

Latency: Is the amount of delay a signal has when going through a network or a part of a network. The Total Latency is calculated by adding together all the time delays through each device and media.

MAC Address: Every network device (network interface card, router, etc.) has its own unique address. A computer without a NIC card does not have an address. The IEEE assigns each address and prevents duplicate addresses from happening.

Megabit Per Second (Mbps): Is a measurement of the transmission speed of a piece of equipment or network equal to 1-million bits per second.

Megahertz (MHz): Is a unit of frequency measurement equal to 1-million Hz or cycles per second. Megahertz is one measurement of bandwidth, or information carrying capacity of a network, cable or connectors. Generally, Hz should not be confused with Bps (bits per second).

Network Interface Card (NIC): The network interface card is the point where the computer is connected to the local area network. The NIC is matched to the type and speed of the network, ie; 10/100/1000Mbps Ethernet.

Noise: Is a random and/or persistent induction of unwanted electrical or radio frequency signals onto a cable which interferes with and/or degrades the quality of the signal.

Ohm: Is a unit of resistance. The measurement of the opposition to the flow of direct current is resistance. One volt will cause 1 ampere to flow through 1 Ohm of resistance.

Ohms Law: Is the mathematical relationship between Ohms(R), volts(V) and Amps(I). Technically it states that current (I) is directly proportionate to voltage and inversely proportionate to resistance. The mathematical equations are: V = I x R or I = V/R or R = V/I.

Plenum Cable: In some buildings, the entire space above the drop ceiling is used as a return air pathway instead of a set of ducts. Therefore, air circulated within that space gets distributed throughout the floor, or the building. If a cable located in an open-air plenum has a PVC jacket and catches fire, the toxic fumes would spread throughout the entire floor via the open plenum, thereby suffocating or at least impairing people’s ability to get out of the building. To overcome this, some cables are coated with Teflon to prevent the spread of flame and toxic fumes. Individual states regulate what types of cables are acceptable as a minimum standard. Extreme care must be taken by the installer and designer to ensure the proper cables are specified and installed.

Plenum Cable: Plenum rated cable has been specifically engineered to be placed in the plenum air space above a suspended ceiling. In the event of a fire, the components of the jacket and conductor insulation will not give off toxic fumes and are slower to burn. A plenum rated cable will have on it one or both of the following markings: FT-6 or CMP. Both of these markings are recognized in the United States and Canada.

Polyvinylchloride PVC: A thermoplastic flame and water retardant material commonly used in the construction of communications and other building cables. Although flame retardant, PVC gives off toxic fumes when burned. For this reason, many city, county, or state codes do not allow PVC based cables to be installed in return air plenums or ducts in case of fire, instead Plenum rated cable is used.

RG-58: Is a 50 Ohm coaxial cable used with Cable TV and BNC environments.

RG-59: Is a 75 Ohm coaxial cable used with Cable TV. It is the old standard for home installations, now installers are using the new RG6 cable.

RG-6: Is a 75 Ohm coaxial cable used with Cable TV, Satellite and High Definition TV. It is also becoming the minimal standard for home installations due to its’ full frequency capacity.

RG-6 Quad Shield: Is a 75 Ohm coaxial cable used with Cable TV, Satellite and High Definition TV. It is also becoming the minimal standard for home installations due to its’ full frequency capacity. This cable is quad shielded which will help prevent line interference and noise.

RG-62: Is a 93 Ohm coaxial cable.

SC Connector: Is a type of fiber optic connector that uses a push to snap on/push to snap off connector. The SC connector can be used with both multi-mode and single-mode fiber.

ST Connector: Is a fiber optic connector that uses twist-on/twist-off.

STP: is Shielded Twisted Pair.

UTP: is Unshielded Twisted Pair.

Twisted Pair Cable: is a cable consisting of individual conductors twisted in pairs around each other. The purpose of twisting the conductors around each other is to reduce the effects of crosstalk.

TIA-568B: Is the standard which governs the installation of cabling and components in a commercial building. The full name is ANSI/TIA/EIA 568B, although it more commonly goes by 568B.

TIA-569: Is the standards document published by the TIA governing the design and installation of pathways and spaces for cable used in those pathways and spaces as they relate commercial buildings. The full name is ANSI/TIA/EIA 568A, although it more commonly goes by 569A.

EIA/TIA 570: For residential cabling.

EIA/TIA 606: cabling system administration (documentation), ISO/IEC 14763-1

EIA/TIA 607: Grounding and bonding

Standards are not code! They are voluntary interoperability specifications. However every installation must be compliant to local building codes for safety!

NEC (National Electrical Code): written by NFPA (National Fire Protection Assn.) this

code sets standards for fire protection for construction and is a legal requirement in most cities.

Wavelength: Is the distance between a point on one wave to the similar point on the next wave. The number of times this happens over a given period of time, (normally 1 second) is the frequency. Frequency is measured in Hertz.

Telecom Room: The location of the connection between horizontal cabling to the backbone.

Main Distribution Frame (MDF): Is an old telco term for the location of the main electronics in a building. Today, we call it the Equipment Room.

Intermediate Distribution Frame (MDF): Is a termination/equipment location in between the MDF and a specific endpoint. (usually installed because of distance between an endpoint and MDF exceeds maximum allowed distances by equipment)

Jack/Outlet: The jack on the wall which is connected to a desktop computer or phone by a patch cord

RJ-45: Is the popular name of the modular 8-Pin connector used in structured cabling systems.

Patch Panel: Is a rack or box where cables are terminated – usually in 110 punch downs and interconnected with patch cords.

Horizontal Cabling: Is the connection from the equipment room to the jack/outlet

Backbone Cabling: Is the cabling that connects all the IDF’s to the MDF

10Base-T: 10 Mbps

100Base-TX: 100 Mbps

1000Base-T: Gigabit (Gb)

Power over Ethernet (PoE): The IEEE 802.3 Ethernet committee added provisions for powering devices off the spare pairs in a 4-pair UTP cable.

ECS is a Certified, Licensed, Bonded Low Voltage Cabling Contractor located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Video Surveillance – General Information

Video Surveillance Systems are used to View, Monitor, and/or Record Images and/or Audio. The Images/Audio can be Compressed, Stored and Transmitted.

The Primary Purposes for Video Surveillance Systems are; Personal/Public Safety, Prevent and Deter Crime, Document Crime, Evidence, Provide an Electronic Alert that a Crime is Happening, Reduce Cost and Risk, Keep Employees Honest, Encourage Good Behavior, Prevent Safety Incidents, Provide Documentation of Safety Incidents/Accidents, and much more.

Storage:

♦ Cloud; Video Images are Live Streamed to a Server on the Internet to Store your Video Recordings.

♦ Digital Video Recorder (DVR); Video Images are Live Streamed over Analog Coax Cable to your DVR to Store your Video Recordings. (Images are converted from Analog to Digital at the DVR)

Network Video Recorder (NVR); Video Images are Live Streamed over CAT5e/CAT6 Cable to your DVR to Store your Video Recordings. (Images are Digital from the Camera all the way to your NVR)

Some DVR/NVR’s may come without storage.  You may have to separately purchase a Hard Drive, USB Drive, Connect the DVR/NVR to a PC, etc. in order store recordings. In this case, you can View and Monitor, but you CAN’T Record. (Look for Security-Grade Hard Drives) (If you don’t know how the Video Surveillance System that you’re thinking of buying works, talk to people who do)

Some DVR/NVR’s allow you to back up to Cloud Storage as an extra layer of security.  Be aware that most Cloud Storage is available for a Monthly Fee.

Common Camera Types:

Indoor/Outdoor; Camera is suitable for both outdoor and indoor applications

Box Camera; named for their box-like shape

Dome Camera: named for their dome-like shape

Bullet Camera; camera that is shaped like a cylinder/bullet

Analog Camera; Used for Digital Video Recorder (DVR) Systems

IP Camera; Used for Network Video Recorder (NVR) & Cloud Storage Systems

Day/Night Camera; Camera designed for day or night use.

Pan/Tilt/Zoom (PTZ) Camera; Offers ability to move lens up/down, left/right, in/out

Weatherproof Camera; Designed to withstand adverse weather conditions

Vandal Resistant Camera; Built and designed to withstand vandalism

Explosionproof Camera; Designed for specific locations to meet code requirements

Thermal Camera; Designed for night vision

Night Vision; View video during the day and with night vision at night.

Color Night Vision; View Color video during the day and night (Color at night has distance limitations)

High Efficiency Video Compression HEVC/H.265 compression: Look for HEVC compression technology. HEVC is also known as H.265 or MPEG-H Part 2. HEVC is used to compress video file sizes without noticeable difference in quality. This allows you retain 4K footage without 4K file sizes. It also lets you watch the highest quality security footage while you are away from your home or business without large data transfers.

Digital Noise Reduction (DNR): technology is used to filter out noise from low-light settings, as well as any noise caused by motion. By eliminating graininess, your camera provides a cleaner, more accurate image with better clarity, sharpness, and improved motion detection. DNR also helps reduce video file sizes, providing longer record times.

Wide Dynamic Range (WDR) is a term used in the surveillance camera industry to refer to High Dynamic Range Imaging. Cameras with WDR have software that enables them to balance lighting for one clear image, even when part of an image is extremely dark and another part is so bright you can’t see any details.

Video Surveillance Systems can usually be set to Continuous Recording, Scheduled Recording , and/or Motion Detection Recording on a Camera by Camera basis.

Regional Motion Zones: Create custom motion zones for different camera. These zones can be programmed to adjust both the sensitivity (the amount of movement required to register that movement) and threshold (how much movement is required before creating a motion “event”) for motion detection in different areas of the camera’s field of view. So more important areas, like a door, can be set to record or create a motion event at the slightest movement, while a tree or bush would need a lot more movement to set off the motion detection.

Privacy Masking: Sometimes there are areas within a camera’s field of view (FOV) that you simply do not want to record. Most newer Cameras allow you to program your NVR to literally mask out these sections.

With or Without the Internet: Standalone camera systems (DVR/NVR) do not need the internet to operate. Internet connectivity is required if you wish to use remote monitoring via Smartphone, Tablet, or PC.

4K (8Megapixel) Ultra HD (UHD) Resolution (4×1080p Full HD): 4K resolution offers Four (4) times the Resolution of 1080p with approximately 4000 horizontal pixels, providing the maximum level of detail and clarity available today.

2K (4-Megapixel) Super HD Resolution (2×1080p Full HD): 2K resolution offers Two (2) times the Resolution of 1080p. 2K cameras provide Two (2) times the amount of pixels as a 1080p camera.

Real-Time 30FPS Recording Rate: Recording at 30 FPS will provide exceptionally smooth on-screen movement and provide more frames to choose from when cycling through footage.

ECS is an Authorized Video Surveillance Solution Provider located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

 

Video Surveillance for Home or Business

Everyone wants Video Surveillance, but where does one start?

Check around your home or business and confirm what you want to see, monitor, and/or record.  That should give you a good idea of how many cameras you need.

What type of system should you buy? Well, do you want high maintenance or low?  Do you want good picture quality? Do you want Alerts to movement or activity? Do you want Remote Viewing? How long do you want to Store video recordings? (storage = Money)

Installing a Video Surveillance system that utilizes Cloud Storage is going to consume a large amount of your internet access.  Streaming video over your internet to the cloud-based storage is a bandwidth killer.  Expect a slow network and even slower downloads.  Watching streaming television will become problematic.

Premise-Based Recording/Storage is available in Digital Video Recorders (DVR) or Network Video Recorders (NVR).  DVR = OLD technology!  It doesn’t matter that it’s a brand new system, if it’s a DVR it’s yesterday’s news. (DVRs) record over Analog Coax Cabling. NVR = New/Current Technology!  NVR’s record over CAT5e/CAT6 Cabling directly from your IP Cameras. (No network or internet access impact)

Remote Viewing is accomplished from a smartphone, tablet, or PC across the internet. It does not have to mean that you poke holes in your firewall/router and compromise the security of your local network.  If you don’t know how to do any of that, talk to people who do. (You will be using the internet access at your home during the period that you are remote viewing regardless of the type of system that you install)

Wired or Wireless Cameras? If you plan to use Wireless Cameras how are you going to power them? Are you going to pay an electrician to install a power outlet everywhere you want a Wireless camera? No, then I assume that you will be installing Battery Powered cameras, and that you plan to monitor the battery life and get up on a ladder to replace as needed(even when it’s dark, raining, or snowing, because that’s when batteries die, we all now that)

Would you buy a 1960’s black and white TV?  Then why would you buy a DVR with coax cable and analog cameras at 1080P resolution? You’ve seen the videos on TV from convenience store robberies with a screen full of snow and a shape moving around.

Buy a Network Video Recorder (NVR) and Wired IP Cameras in 4K/8-Megapixel Resolution if you want Facial Recognition and to read License Plates. Buy Day/Night, Weatherproof, Vandal-Resistant Cameras.  Buy current technology at never seen before price points.

If you’re afraid of having your Network Video Recorder (NVR) (Storage) stolen, then don’t have it installed on your coffee table, entertainment center, kitchen counter, or your dresser.  Have it installed out of sight.  The cameras are the deterrent, not the storage device. Protect your storage device, hide, lock it up, whatever. If you don’t know how to do any of that, talk to people who do.

ECS is an Authorized Video Surveillance Solutions partner with Pelco, Lorex, Hikvision, Hanwha Techwin, Speco and others located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

AVAYA IP Office – Preferred Edition/Voicemail Pro

Preferred Edition (Voicemail Pro) is an advanced messaging and call flow application for IP Office systems.

Voicemail Pro can handle 40 (up to 250/500 on Server Edition/ Server Edition Select) simultaneous calls depending on licensing. Each user has the option of turning their voicemail on or off. When on, the system automatically answers their telephone when they are not available to take a call, plays a personal greeting, and records a message.

When a message has been left, the user will see a message-waiting lamp lit on their telephone and can press a retrieval button to collect their messages.

Voicemail Pro can also ring the user to deliver any new messages. Voicemail messages are time and date stamped and the caller’s number recorded. Voicemail Pro can be configured to delete read messages automatically, unless the user chooses to save the message permanently.

Voicemails can be collected remotely by dialing into the Voicemail Pro server. If the number the user is dialing from is recognized (home number or mobile/cell phone for example), the user will listen to their voicemail straight away. If the source number is not recognized, the user will be prompted for a mailbox number and a PIN code for that mailbox, before they can listen to their voicemail. Users have the ability to set and change their own PIN codes.

When a voicemail needs to be forwarded to other users, Voicemail Pro provides many options:

♦ Voicemails can be forwarded to another mailbox, or group of mailboxes

♦ Recipients can add their comments to the voicemail before forwarding to another mailbox or mailboxes.

♦ Voicemails can be forwarded as email WAV attachments.

All options are available in a choice of languages; both spoken voice prompts and graphical programming interfaces and have the choice of IP Office TUI and INTUITY emulation TUI.

Preferred Edition/Voicemail Pro Requires a Server. (external or UC Module in a bay of the IP500V2)

Preferred Edition/Voicemail Pro Runs as a service

There are multiple features available with Preferred Edition/Voicemail Pro that are not available with Essential Edition (Embedded) messaging. (some require additional licenses)

♦ Group Broadcast

♦ Unified Messaging Service (UMS)

♦ Integration with Microsoft Exchange Server

♦ Capable to interact with Blackberry solution

♦ Resilience and Backup

♦ Small Community Network (SCN) Operation

♦ Centralized Voicemail Services

♦ Distributed Voicemail Servers in an SCN

♦ Voicemail Ring Back (Internal and external)

♦ Voicemail Help TUI

♦ Extended personal Greetings

♦ Continuous Loop Greeting

♦ Listen to Email (Text to Speech)

♦ Pause Message

♦ Oldest message first/newest message first Message Playback

♦ Set Message Priority

♦ Set automatic message deletion timeframe

♦ Alphanumeric Data Collection

♦ Queue Position Announcement

♦ Time in Queue Announcement

♦ Time in System Announcement

♦ Estimated Time to Answer (ETA)

♦ Exit Queue to alternative answer point

♦ Message Announcements

♦ Whisper Announce

♦ Alarm Calls

♦ Assisted Transfers

♦ Tamper proofed / verified Call Recording

♦ Test Conditions

♦ Personal Numbering

♦ Speaking Clock

♦ Campaign Manager

♦ Voicemail Pro Manager

♦ Customized Voicemail

♦ Intuity TUI emulation mode

♦ Forward Emails to External Systems (VPIM)

♦ Third Party Database Access (IVR)

♦ Text to Speech within Call Flows

♦ Call Transfer Announcement

♦ Support for Visual Basic Scripts

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

AVAYA Call Reporting for IP Office

AVAYA Call Reporting for IP Office makes it easy to understand what happens with every call.

Cradle to Grave Call Reporting and Tracking is presented through over 50 STANDARD Reports.

Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration.

Realtime Agent Seat & Agent Dashboards enhance IP Office Hunt Groups and deliver Visual Call Management with Wallboards & Customized Agent Dashboard Displays.

Standard Reports: Avaya Call Reporting offers over 50 standard reports to create visibility and efficiency. Cradle to grave reporting can validate each inbound, outbound and internal call from start to finish.

Custom Reports: Custom Reports allow you to create original reports and edit or customize existing reports. Reports can be defined by you, making Avaya Call Reporting fit into your business without having to adjust your daily routines. Reports can be tailored and branded to fit your unique business requirements.

Recording Library: Recording Library easily integrates with IP Office Preferred Edition/Voicemail Pro and Cradle to Grave Reporting. Recording Library enables you to evaluate your employees and listen to their specific calls. Customizable Retention Policies determine how long recordings are kept, and allow storage throughout your network

Agent Dashboards: Agent Dashboards improve agent productivity and visibility through widgets and account/reason codes. Widgets allow agents to govern themselves and add value to their calls. Account codes enable entry of more information about calls, while reason codes enable agents to notify supervisors of their status. Agent Dashboards also easily integrate into URL based CRM’s such as Salesforce.

Realtime: Realtime enables you to manage your employees in the moment. You can see how many calls are being taken, On-Hold or Missed, along with In-Progress Agent, Group or Extension Calls with Wallboards displaying current statistics. Wallboards are easy to implement with Pre-Built Templates and can be customized, including setting Alerts and Trigger Thresholds.

Add-On License Reports

Available Add-On Licenses with Recording Library

♦ Agent Scorecard Summary

♦ Group Scorecard Summary

♦ Scores by Agent

♦ Scores by Group

Available Add-On Licenses with Agent Dashboards

♦ Agent Reason Code Report

♦ Agent Reason Code Trace

♦ Reason Code Report

♦ Agent Reason Code by Time

♦ Time of Day Reason Code

Available Add-On Licenses with Realtime

♦ Agent Realtime Feature Trace

♦ Agent Time Card

♦ Group Summary by Agent

♦ Agent Performance Summary

♦ Agent Summary by Group

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

AVAYA IP Office – Essential Edition

IP Office – Essential Edition (Embedded Voicemail) Overview

The IP Office Essential Edition provides mobility, call handling and routing functionality small and medium businesses, so they have the communications tools to operate effectively and efficiently.

IP Office Essential Edition also provides One Number Access, Caller ID (Name and Number), Dial-By-Name, Multi-Level Auto-Attendant, Conferencing, Voicemail, Voicemail to Email, and much more.

The Number of Mailboxes supported limited only by IP Office configuration. (Example IP500V2 = 384 mailboxes)

The Initial Essential Edition Licenses includes 2-Ports/Channels of Voicemail.

Additional Ports/Channels can be added in increments of 2. (Essential Edition Additional License)

Essential Edition (Embedded Voicemail) has a maximum of 6-2-Ports/Channels of Voicemail.

Recording Time:

♦ 2 ports: Up to 15 hours

♦ 4 ports: Up to 20 hours

♦ 6 ports: Up to 25 hours

Features:

♦ Mobile Twinning

♦ Multi-lingual support

♦ Voicemail for Virtual users

♦ Message Waiting Indication

♦ Visual Voice (interactive menu on phone display)

♦ Integration with one-X Portal Message

♦ Personalized Greeting

♦ Forward to Email

♦ Copy to Email

♦ Send Email notification

♦ Save Message

♦ Delete Message

♦ Forward Message to another Mailbox

♦ Forward to Multiple Mailboxes

♦ Forward with a Header Message

♦ Repeat Message

♦ Rewind Message

♦ Fast Forward Message

♦ Skip Message

♦ Callers Caller ID, time and date announced

♦ Call Back Sender (if Caller ID available) (Internal calls only)

♦ Remote Access to Mailbox

♦ User Definable PIN Code

♦ Known Caller ID PIN Code By-Pass

♦ Breakout to Reception (Internal and external calls)

♦ Queue Entry Announcement

♦ Queue Update Announcement

♦ Auto-Attendant – Multi-Level Tree Structure (up to 40)

♦ Auto-Attendant – Dial by Name Directory

♦ Auto-Attendant – Direct Dial by Number

♦ Out-Calling (1 number 3 attempts)

The Essential Edition license is a pre-requisite to the Preferred Edition (Voicemail PRO) license.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya IP Office – IP500 V2

The Avaya IP Office IP500V2 is a Highly Modular Unified Communications platform designed to meet the requirements of Small and Medium Businesses.

Capabilities: the IP500 V2 supports up to 12 Expansion Modules and provides a combination of up to 384 Analog, Digital, and IP Endpoints. IP500 V2 supports up to 8 T1/PRI/E1 connections (192 T1/PRI channels or 240 E1 channels). Analog and SIP trunks are also supported

The IP500 V2 contains no moving parts such as hard drives or fans, which can fail or cause the unit to overheat.

IP Office IP500 V2 System Unit: The control unit holds the main configuration and performs the routing and switching for telephone calls and data traffic. Each control unit includes 4 slots for optional base cards to support trunk and phone extension ports.

Avaya SD Card: This card holds the firmware and other files used by the system when it starts. An Avaya System SD card is mandatory for correct system operation. The card also provides storage for embedded voicemail if that is used.

License Keys: Various features and applications require licenses in the system’s configuration. These are entered by uploading a PLDS XML file containing all the system’s licenses. The file and its licenses are specific to the unique serial number of the System SD card installed in the system.

IP500 Base Cards: The IP500 V2 control unit has slots for up to 4 IP500 base cards. These can be used to add ports for analog extensions, digital extensions, voice compression channels and other resources.

♦ IP500 Digital Station-8 Base Card

♦ IP500 Analog Phone-8 Base Card

♦ IP500 VCM-32 Base Card

♦ IP500 VCM-64 Base Card

♦ IP500 4-Port Expansion Base Card

♦ Unified Communications (UC) Module

♦ IP500 Combo Card (4 Analog Trunk, 6 Digital Station, 2 Analog Station, & 10 VCM)

Power Supplies: The IP500 control unit has an internal power supply unit. Each external expansion module is supplied with an external power supply unit. Additional power supply units may also be required for IP phones and some phone add-ons.

Power Cords: Depending on the locale, different power cords need to be ordered for each control unit, external expansion module and any phones or devices using external power supply units.

Cables: The system is designed primarily for connection to a structured cabling system using CAT5e (or better) UTP cabling. This approach allows telephone and data traffic to share the same wiring infrastructure and simplifies equipment moves.

Mounting Kits: The control unit can be used free-standing, with external expansion modules stacked above it. With optional rack mounting kits, the control unit and external expansion modules can also be rack mounted. Alternatively, with an optional wall mounting kit the IP500 control unit can be wall mounted. IP500 external expansion modules can also be wall mounted.

Phones: IP Office systems support a variety of Avaya Digital and IP phones, Analog phones, and 3rd Party SIP Endpoints.

Proactive Monitoring: The IP Office System Status Application (SSA) provides real-time diagnostics, allowing for maximum up-time and speedy resolution of potential issues. SSA also warns when system resources are reaching capacity (trunks, VCM, voice ports, etc.). Access to the SSA client can be local or remote, and historical alarms are stored on IP Office without the need for a local PC.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

 

AVAYA – IP Office Unified Communications (UC) Module

The UC Module is an embedded server that allows Linux based IP Office applications to be run within the IP Office control unit rather than requiring separate PCs.

The Avaya IP Office UC Module is a Base Module and resides in one of the 4 bays in the front of the IP Office. The UC Module does not support a daughter card. (ATM-4 or PRI)

There are two types of card: The UC Module v2 is supported by IP Office Release 9.1 and higher. The UC Module v1 is supported for IP Office Release 8.0 Q1 2012 Service Pack or higher. Though physically different, the two types of card current support the same applications and application capacities. However, the v2 does not provide an implied Preferred Edition license and is not supplied with pre-installed software.

The Avaya IP Office UC Module Supports Voicemail Pro and or one-X Portal for IP Office applications:

♦ IP Office Users: Up to 200 users when running Voicemail Pro and one-X Portal for IP Office. More than 200 users when running just Voicemail Pro.

♦ Simultaneous one-X Portal for IP Office Users: 50.

♦ Maximum voicemail ports: Up to 20 ports when running Voicemail Pro and one-X Portal for IP Office. Up to 40 ports when running just Voicemail Pro.

♦ Small Community Network: Maximum 6 systems.

Licenses:

For both card types, an Essential Edition license is required as a pre-requisite. The voicemail server on the card also requires the system to have a Preferred Edition license.

♦ On pre-IP Office Release 10 systems the Unified Communications Module v1 grants the host system the virtual Preferred Edition license it needs for Voicemail Pro. This no longer applies for IP Office Release 10 and higher. Existing IP Office systems being upgraded to IP Office Release 10 must use the IP Office license migration process to retain the existing license.

♦ Maximum per Control Unit: 1 per control unit.

♦ IP Office Modes: Not supported in IP Office Basic Edition mode.

The Avaya IP Office UC Module eliminates the need to manage a Windows machine and maintain compatibility between Windows OS versions and Avaya IP Office software releases when using Preferred Edition Messaging (Voicemail PRO).

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

 

End of Sale Notice – Avaya 9608G

End of Sale – Avaya 9608G/9611G IP Desk Phones (Globally)

Avaya will no longer sell (make commercially available) the Avaya 9608G or 9611G IP Desk Phones, effective on the following dates:

December 10th, 2018 -OR- While Quantities Last:

♦ Part# 700510905, IP PHONE 9608G 4PK

♦ Part# 700510904, IP PHONE 9611G GLOBAL 4 PK

June 11th, 2019 -OR- While Quantities Last:

♦ 700505424, IP PHONE 9608G

♦ 700507946, IP PHONE 9608G (TAA)

♦ 700504845, IP PHONE 9611G GLOBAL

♦ 700507948, IP PHONE 9611G GLOBAL (TAA)

Avaya’s Migration Strategy – J169/J179 IP Phones:

Customers considering purchasing or that have previously purchased the Avaya 9608G IP Desk Phones should consider the Avaya J169 IP Phone as a replacement.

Customers considering purchasing or that have previously purchased the Avaya 9611G IP Desk Phones should consider the Avaya J179 IP Phone as a replacement.

Avaya J169/J179 IP Phones offer:

♦ Avaya Aura Advanced SIP Telephony (SIP-AST) features on Avaya Aura

♦ Avaya H.323 features with both Avaya Communication Manager and Avaya IP Office

♦ Avaya Advanced SIP features with Avaya IP Office

♦ Standards-Based SIP operation with selected Open SIP platforms.

End of Support Schedule:

♦ End of Manufacturer Support for SOFTWARE – June 11th, 2022

♦ End of Manufacturer Support for HARDWARE – June 11th, 2022

♦ Last day to purchase a new Avaya services contract – June 11th, June 2023

♦ Targeted End of Services Support – June 11th, 2025

Avaya End-of-Sale Notices: http://support.avaya.com

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

 

Video Surveillance NVR Versus DVR

The difference between an NVR and DVR is confusing to many

Network Video Recorders (NVRs) record IP Cameras

Digital Video Recorders (DVRs) record Analog/Coax Based Cameras

IP Cameras connect to an NVR directly or through a Network/PoE Switch over standard Data Cabling (CAT5e or better)

Analog Cameras connect to a DVR over Coax Cable via a BNC connector.

Video on an NVR is Encoded and Processed at the IP Camera, then Streamed to the NVR for Storage or Remote Viewing

Video on a DVR is Encoded and Processed at the DVR

A Network Video Recorders (NVR) is a Software Program that Records Video in a Digital Format to a Hard Disk, USB Flash Drive, SD Card, etc. An NVR contains no dedicated video capture hardware, but, the software usually runs on a dedicated device

A Digital Video Recorders (DVRs) has a small chip inside to Encode and Process the Analog Video into Digital Format for viewing and playback

The ONLY time you need to connect a DVR or NVR to the Internet, is IF you want to be able View the Video Remotely, or receive alerts from the system.

Network Video Recorders (NVRs) with IP Cameras support Video Resolution from 2-Megapixel up to 12-Megapixel (and higher)

deo Recorders (DVRs) with their Analog/Coax Based Cameras only support Video Resolution up 1080p

If you’re looking for Facial Recognition or License Plate numbers, then you want the Higher Resolution provided by Network Video Recorders (NVRs) and IP Cameras!

ECS is a Video Surveillance Sales & Service company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.